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Verified Volunteers Balances High-Tech and High-Touch to Win Gold Stevie® Award for Customer Service Success

Sterling Talent Solutions Wins Back-to-Back Gold Stevie® Award for Global Sales Team of the Year

(New York, NY, March 13, 2018) – Verified Volunteers, a division of Sterling Talent Solutions and leader in volunteer background check solutions, won the Gold Stevie® award for Customer Service Success – Business Service Industries during the 12th annual Stevie Awards for Sales & Customer Service. In addition to this award, Sterling’s pre-employment screening division won Gold for Global Sales Team of the Year and took home a Bronze Stevie for Customer Service.

“We are truly honored to be awarded the Gold Stevie for Customer Service Success,” said Christina Brown, Vice President of Client Experience at Verified Volunteers. “One of our primary principles is to put an emphasis on people and give our clients the best experience possible.  Over the last year, we facilitated 11 platform releases and 60 pieces of enhancement technology in an effort to continuously improve our customer’s journey.  Our efforts have led to 85% of our managed customers willing to serve as references or provide case studies and testimonials about our services.  This recognition helps validate that our clients are receiving the level of customer service our mission strives to provide.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,500 organizations of all sizes were nominated and evaluated across all industries in this year’s competition. Winners were determined by an average of more than 150 scores given across seven specialized judging committees.

Sterling Talent Solutions brought home a Gold Stevie Award for Global Sales Team of the Year and a Bronze Stevie for Customer Service. The award’s judging panel lauded Sterling as being number one in the world when it comes to background screening and praised the disruption their team has made in its industry to create the simplest, most engaging candidate and employee experience available today.

Sterling’s sales team includes more than 150 sales professionals and sales development representatives in offices throughout the globe.  Each professional undergoes strenuous sales training and certification to ensure they can deliver pinnacle product knowledge to both new and current clients.

The worldwide customer service team of account managers and client service executives at Sterling also undergo strict certification programs which are required for advancement within their department.  Their focus on driving a premier client experience has resulted in a current client satisfaction rating of 4.25 on a five-point grading scale, according to a 2017 Enterprise Client-Base Satisfaction Survey.

“Being recognized as Global Sales Team of the Year for the second-year running is a true testament to the effort that our sales team puts in each day to bring value to our clients,” said Adam Slutsky, Chief Sales Officer at Sterling Talent Solutions. “Both our sales and customer services teams are on a mission to provide hiring peace of mind by delivering a simpler, smarter background screening and onboarding experience for employers worldwide, and I’m incredibly proud of them for winning multiple Stevie Awards for their efforts.”

About Verified Volunteers

Verified Volunteers helps nonprofit organizations gain confidence in the volunteers working with those they serve by delivering thorough, reliable background checks. By enabling volunteers to order, manage and share their background checks via a secure online platform, a community of vetted volunteers is created, which helps nonprofit organizations save time and money. Extensive expertise in screening and compliance best practices helps clients recruit the best volunteers in order to maintain a safe environment and positive reputation. Verified Volunteers is backed by Sterling Talent Solutions, one of the world’s largest background screening companies, and partnered with Points of Light, the world’s largest organization dedicated to volunteer service.

Verified Volunteers is a service mark of Sterling Infosystems, Inc.

About Sterling Talent Solutions:

Sterling Talent Solutions, the world’s largest background screening provider, provides hiring peace of mind by delivering a simpler, smarter background screening and onboarding experience for organizations worldwide. Our comprehensive suite of cloud-based background screening and onboarding solutions deliver accurate, reliable results and tools to maintain compliance throughout the hiring cycle.

With 20 offices in nine countries and growing, our team of more than 4,000 employees proudly serves over 25,000 customers around the world, including 25% of the Fortune 100. Sterling is accredited by the National Association of Professional Background Screeners (NAPBS). Visit www.sterlingtalentsolutions.com.

Sterling Talent Solutions is a service mark of Sterling Infosystems, Inc.

Media Contacts

Jonathan Fleming
Sterling Talent Solutions
646-435-2236
Jonathan.Fleming@Sterlingts.com

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