With 365 volunteers to recruit, screen, evaluate and onboard, Alive Hospice volunteer management is time consuming and complicated. The volunteer management team must balance ongoing screening and onboarding of new volunteers with the evaluation and recognition of all existing volunteers, which requires a great deal of work and time. In addition, efficiency, accuracy and reporting are vital to ensure compliance, continued accreditation by Joint Commission and funding from Medicare.
When Jade Keena, Director of Operations in Minds Matter’s national office, joined the organization in late 2014, it was still processing volunteer background checks by hand and on paper. Although a formal background screening policy at the chapter and national levels did exist, what was done was often piecemeal and inconsistent.
Special Olympics Southern California had been working with a screening provider that abruptly raised the cost of its background checks by more than 700%. It also ended integration capability with the Special Olympics Southern California volunteer database, which required the organization’s Manager of Volunteer Systems to waste hours each week making double database entries to complete screens. The burden on the organization’s budget and its personnel was too much and it began investigating alternatives.