Case Studies

Lucile Packard Children's Hospital Stanford

Opened as a 302-bed hospital in 1991, the Lucile Packard Children"s Hospital Stanford is both
nationally ranked and internationally recognized, and is the heart and soul of Stanford Children"s
Health. The hospital is devoted to pediatrics and obstetrics and the original building has six centers
dedicated to providing comprehensive services in key obstetric and pediatric areas: brain and
behavior, cancer, heart, pregnancy and newborn, pulmonary and transplant. It relies on an army
of 700 volunteers – most of whom are either elderly retirees or from the University"s population of
aspiring and current medical students – to help in carrying out its mission. Lucile Packard Children"s Hospital Stanford is dramatically expanding and opening a new hospital in December 2017 and
needed to double its volunteer ranks (to 1,400) to meet this expanded need.

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Case Study: Mary and Frances Youth Center

The Mary and Frances Youth Center opened in 2007 on Virginia Commonwealth University’s (VCU)
Monroe Park campus in Richmond. Its facilities include two private tennis courts and a number of
classrooms designed for youth-centered programming and training. The youth center’s flagship
program since opening has been Lobs & Lessons, a nationally recognized tennis and learning
program, but it also hosts and leads Discovery summer program, which provides middle-school
students with in-depth experiences in science, technology, engineering, arts and health sciences.

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Case Study: The Carle Foundation

Headquartered in Urbana, Ill., The Carle Foundation is the nonprofit parent company of an integrated
network of hospital and healthcare services, including the only Level I Trauma Center as well as Level
III perinatal services in east central Illinois. Collectively known as Carle, Carle Foundation Hospital and
Carle Physician Group operate on a very simple-yet-expansive mission: “We serve people.”

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Case Study: Girl Scouts of Maine

Despite the universal nature of Girl Scout troops, Girl Scouts of Maine faced a range of challenges when recruiting the 4,000 volunteers they depend on to lead troops and provide support. Most working parents simply don’t believe they have the time to volunteer. A volunteer screening and onboarding process that was painfully slow often served to discourage potential volunteers.

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